The people who work there are generally nice. The DMV - however - is a beauracratic nightmare. It’s simply over complicated. Why must I register my car? A license and insruance should be all I need. I don’t register my shoes. I don’t register my computers. A car is no different. I understand having an authority which says “I own this vehicle”. But registering every year is basically just a waste of paper.
Why do we now need 2 forms proving residency to get a star on an ID in order to fly between states? Should the homeless not be allowed to fly?
Why do I need to fill out so much of it in person? I did everything I could online, but still they required me to pick up a packet of forms. Plus I had to retake my driver’s license test despite owning a valid license in my state. At this point, they should be able to - at least - fill out everything online. Hell, I should never have to go in person except in the case of taking a photo (which arguably is kind of dumb, but I can understand the security reasons for it).
The DMV has convoluted forms, much like taxes. Filling out their forms should be idiot proof. But I - an idiot - have made mistakes on multiple occasions.
After all the forms and all the verification, human error still makes it a crapshoot. Believe it or not, I had my birthday entered incorrectly on a license. I owned a valid driver’s license which lied about my month, day, and year of birth. At what point do we not just ask ourselves: what are we doing here?
And I have to pay for my license? That’s absurd. In many cases, licenses are required by the government. How many times have you heard an officer demand a license despite a person not driving a car at the time? If a cop demands it as proof of my ID, then the government should provide it free (what else are taxes for?) Not to mention the fact that voting laws are starting to come up requiring a license. A license which you can only get if you pass a test, have a proof of residence, and have cash to afford it. I am very against disenfranchising the homeless (or anyone who meets that criteria) from voting.
The DMV is just what most poorly funded and poorly designed government entities end up becoming: a barrier for access to things that should be easy to access.
I’ve traveled all over the world and seen many systems. I’ve lived in many states. America is king of the poorly designed system.
“…Why must I register my car? A license and insruance should be all I need. I don’t register my shoes. I don’t register my computers. A car is no different…”
You have a very legit question, and I too thought about this.
And I think the reason is just the same as registering your firearms - because in the end your car is a 4,000 lb killing machine.
Everything else you mentioned - I agree 100%
You could have a plate and registration without annual registration.
Often the registration fees are used for road maintenance.
In the UK you have to tell the DVLA when you sell or buy a car so they can keep ownership records - this is useful because when you get caught speeding by a camera (for example) the owner is legally responsible and can be found. This doesn’t need annual updates, though we pay car tax annually so we’re unlikely to forget to update the DVLA if for example you move house.
Another reason I think is the safety inspection, since you generally don’t want non-road worthy cars going 60mph. And yes, I know some states don’t require inspections.
What? Where the hell do you need to register your firearms and where do you get the idea that registering a car is for safety? The reason you have to register your car is because that is the tax you are paying to support the public infrastructure that you are driving on. It has nothing to do with safety. And also the unholy alliance of private insurance and the legal requirement to pay a private entity.
Your car travels almost exclusively on very expensive public roads and highways. License fees are used to help fund those roads. Many states have provisions to allow unlicensed vehicles on private property.
Also, cars in poor operating condition are dangerous and polluting. Many states have some combination of safety and/or emissions inspections as part of licensing.
Many states, especially where there are photo ID requirements, so offer free photo IDs. And pretty well every form I’ve filled out has been no more than a page in my state.
Accessibility for everyone should be a primary concern of the government, wether it be state or federal. You are spot on with creating barriers of entry. They don’t want the homeless or extremely impoverished voting. Otherwise why would it be so complex? It has no true need to be. Any system made up by humans that is so convoluted even the employees have issues is designed to create barriers not enable access.
“…Accessibility for everyone should be a primary concern of the government…”
Totally agree.
But I also think that there is no reason to assume that the Government has any incentive whatsoever to care for people’s welfare.
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These people have to deal with the public. People suck, so burnout happens pretty quickly.
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Most people don’t want to do that job so your criteria for acceptance is relatively low. See post office or other public-facing gov work.
Edit: Huge shoutout to the woman at the DMV the last time I had to go who was the nicest person I’ve ever interacted with in any situatiin as a customer, not just at the DMV.
My local post office workers are super great. I appreciate them because they deserve appreciation.
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Several years ago there was a story about a very successful ice cream maker who believed that schools should be run like businesses in order to be successful. He was asked what he does when he gets a bad batch of blueberries and he replied that he sends them back. Public schools, DMV, social security office, etc. don’t get to choose their blueberries - for better or worse they work with whatever comes through the door. Most of us are pretty socially insulated. DMV pops the bubble. I think that would be a stressful job.
I never understood this mindset. Why would you want things like schools or the DMV to give customers the worst quality product at the highest price possible like a business would?
I reject the premise. I’ve had three interactions with the DMV in-person, and all three were smooth and pleasant.
Their website was irredeemably broken (and poorly-designed even if it had worked as intended), but that’s a different story…
Mother-in-law works at one. Under educated, under paid, not enough help, everyone is forced to go there and sees it as a watse of their time so the “guv’ment” can “steal” your hard earned money. At least in thd US.
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Well the government does steal our money…
In a word: underfunding. There are just far too few branches with far too few employees to effectively serve far too many people who don’t have the option of getting it done anywhere else.
This leads to long lines and angrily impatient clients, which is so stressful in the long run as to crush the spirits of even the most cheerily helpful and dedicated public servant.
All of it could EASILY be fixed by building more locations, expanding open hours, hiring more staff and letting people do some of the things themselves online, but politicians would rather spend your tax dollars on tax breaks for the rich and corporations.
The REAL solution is to build robust public transit so that a decent amount of people don’t even need to own a car and therefore don’t need to worry about going to the DMV.
But like you said, the rich and the corporations come first.
Except for the fact that, in spite of the name, the DMV isn’t just about motor vehicles. It’s also the main source for getting government ID, which is necessary for many things including, in some states hit particularly hard by right wing demagoguery, exercising your right to vote.
I dont want to run counter to the theme, but I’ve never had a problem with the DMV.
My DMV lets you make appointments though, so maybe thats why. Never gone in without an appointment.
DMVs are sometimes where states will dump troublesome or underperforming employees they can’t outright fire.
On the other end, the DMV is one of the places where employees have a job interacting with the public for sometimes-complex transactions. And, generally speaking, the public is dumb, unpleasant, and unprepared. Especially when dealing with low-level government beaurocrats who are telling them something they don’t want to hear.
In my city I avoid the ones like this. I found one where they’re super nice and cooperative and laugh and make it a pleasant experience. Now I drive past two shitty tag agencies to go to the pleasant one. Totally worth it.
My dmv is fine. Just took my dad there for a new picture took ten minutes.
The workers are tired of dealing with endless red tape and clueless customers. Plus they aren’t compensated based on how good the customer service is.
Fuck it lets give them a tip jar. Everyone else has one, its only fair
There’s a small group of the general public that goes in the dmv with a complicated niche case with no idea what they need to do.
I got stuck behind a lady at the post office who had the dmv on speakerphone while they were trying to get proof of address because she just never had her mail forwarded when she moved.
I go into the dmv they make the dmv counter people answer the phones. I had two people call in and essentially cut the line in front of me to ask basic questions that they could have looked up on the website. If it’s unacceptable for people to interrupt me in person, then why do they allow it over the phone? Hate that shit.
I don’t think a person knows hummanity better than after working at customer service. I say that before sales and marketing because the as a service rep you are the filter for everything and the first one to interact with people. If they are angry doesn’t matter the reason, or any small inconvinience even if it was a result of the client themselves.
The why is by design. Politicians in the US’s first past the post voting system are there to enrich themselves. They enrich themselves by making sure that the people who paid for their campaign are getting the appropriate tax structure and subsidies they paid for. Because state level budgets are finite, anything that does not advance the goal of the donor’s is optional. In addition think tanks such as the heritage foundation, or the third way, or hundreds of others that are the same with different names, are on a mission to make sure that government is privatized. It’s a slow multi-decade process, but the post office, the TSA, security clearances etc etc are examples of their success.
It’s very easy to make government agency’s efficient, but making an efficient government means that a middleman doesn’t get paid, and thus in our hellish system, an efficient government cannot exist.
Got a new bike from out of state, fucking paperwork nightmare here. Went to bmv for the final step and there was a line out of the door and inside is packed. Almost left but said fuck it and got in line.
Moments later a staff member comes out and hands everyone a ticket. Went in and sat down, was done in 30. Freaking like clockwork. Never had an experience like that at a bmv before. Usually it’s a shitshow.
