Pentagon has the worst IT helpdesk in the US government::DoD is dead last for tech support, equipment, communication, and function, say staff
You’d think the DoD’s astronomical budget would cover this.
From what I’ve seen, a lot of the money goes to multiple layers of mid-level managers who don’t actually do anything.
They are there to document in excruciating detail how their budget is NOT being misspent, because we can’t abide waste and mismanagement!
This is the one. Has anyone here seen the dod acquisitions chart?
Heres a copy: https://www.wired.com/images_blogs/dangerroom/2010/09/atl_wall_chart.jpg
Holy fuck, it’s like notes with strings on a cork board except even more insanely complex.
Someone has to manage managements managers that manage the managers managers.
Not even that, theres lots of DoD employees (non-managers) that get paid pretty well just to sit on their asses and do not much of anything all day. It’s the biggest social welfare program in the US.
I thought that was the TSA
The problem is two fold, the first is that any change in process or procedure has to be approved by a committee that probably has nothing to do with IT at all; and the second is that the DoD is full of higher ranking officers that if you have a 3 day turn around for a repair – for example, they will threaten your very existence unless they are not done immediately.
The only solution I can think off is that the IT has to be removed from the DoD, and assigned its own budget and director.
hello it have you tried turning the country on and off again
They did it with the funding at one point
If there’s one place I’d expect to have trouble hiring, it’s the Pentagon’s IT team. They regularly deal with the most sensitive information about the US military, and need to have clearance to see all of it. That gives them an incredibly slim hiring pool, so it’s no surprise their IT team sucks
I’m guessing not too many people join the army or the air force to do IT support.
They can neither confirm nor deny this …
Its pretty obvious for security reasons…
The next time the Chinese attack us by submitting tech support tickets we got them by the balls.
You say that, but most of the time when somebody gets hacked it’s operator error and not a programming issue (i.e. the account was given to the person via social engineering not by the person defeating the authentication system).
I’m sure the people at the pentagon are aware of it as an attack vector and I am also fairly sure their mitigation plan isn’t “just make it really shitty and slow lmao”
It works for kitboga
they could pay me a bunch of money I’ll come and improve the situation
I can fix that
Can they not afford overhead lighting in their data center? That would be step one.
Edward Snowden managed to exfiltrate millions of documents because he was in help desk.
Well then Brandon vigliarolo, you should apply to help em out, or are you gonna keep making news articles?
