Suumit Shah, the CEO of Bengaluru-based Dukaan, said the chatbot answered customer queries in 2 minutes — a task that took the humans over 2 hours.
We’re going to be watering plants with Gatorade soon, we’re on our way.
It’s what plants crave!
Water? Like out of the toilet?
Did I miss the part about customer satisfaction? Guy could have just moved from solving customer issues in 2 hours to aggravating and loosing customers in under 2 minutes.
Yeah, like, how do you even help someone in two minutes?? They probably just see “oh, it’s a bot” and leave
Without any ratings for customer satisfaction. I might as well sack the entire support staff, don’t bother with AI and I’ll get a answered query to F off in 0 minutes and 100% savings.
I mean this is what teslas PR email does, or is it Twitter… it’s one of those lol
I think it’s twitter. Journalists often contact twitter because of controversies, and they try to highlight that Twitter always says nothing useful
This fails to say by what metric the bots are more efficient. Unless it’s just time-to-first-response. That’s the only metric referenced and it’s a stupid one if it’s the only metric.
I’m pretty sure most of those layoffs that are contributed to AI are just dumb CEOs that a) buy into the hype that AI makes human workers superflous (which is just completely wrong at this point) and b) just needed a reason to fire a few people to get a bonus.
It was interesting that the stats they were talking about were time to respond and time to close, which are both key customer service stats. I’d be interested to know what the customer satisfaction rating was.
If I message, and someone answers immediately, but I figure out it’s a bot and I’m not getting anywhere after a minute, I stop and leave a bad review. From a time standpoint, the interaction looks great. When you integrate the CSAT score, it’s terrible. A quick response contributes to a good interaction, but it doesn’t make it good outright, unless you don’t actually care about whether customers are helped.
Another paragraph masquerading as an article. Ironically, probably written by AI…
AI is not the enemy, if we humans have to work less that’s fine, just increase social programs so we can relax at home while the computer works.
Imagine he goes to his own support bot just to get told to F off
