I edited the wording to be clearer for those who haven’t been keeping up with recent PTB posts. To clarify, it was over a day.
With that in mind, a day is absolutely a reasonable timeframe for an instance with 4,000 users to expect action—though calling it “entitlement” is a rather skewed perspective. This concerns the safety of a lot of users, who were essentially left unprotected.
If SDF lacks the resources to maintain safety, they should at the very least disable automatic approvals for new users and communities, which, as I understand, had not been done at the time of writing this post. They should consider recruiting volunteer admins and adding Matrix contacts to the instance sidebar for urgent abuse cases like CSAM.
Again, I have no ill will toward the team—I’m simply reporting what happened and what we should hope to see addressed moving forward.
I’m glad they are at least reachable again. I hope they can at least find a handful of admin volunteers to cover user safety concerns across time zones. That should absolutely be possible out of 4,000 users but definitely needs to be done.
Honestly makes me proud of my instance which has 500 users but 4 admins, all of whom respond often within the hour!